As an online business our prices change in response to fashion trends, stock, promotions and demand from customers. This does mean an item can change in price after you've purchased it. Sadly, we're not able to adjust prices or offer a refund or credit for the difference in price.
We try to give you as much useful info as we can about all our products, including:
- A detailed description, including what materials the item is made of
- Information about the brand
- Lots of pictures
- How the sizing works
To receive a back in stock notification, you'll need to make sure you're opted into receiving push notifications from us. To do this, simply go to 'My Account' and select 'Notifications'. Once there, you'll be able to see whether you're opted into receiving stock notifications or not. Once your settings are up to date, you can opt into receive a notification if a product in your Saved items becomes available again. To do this, simply go to your saved items and tap 'Notify Me'. If the item comes back into stock in your selected size, we'll let you know.
We're really sorry if you've received an email saying one or more of the items you've ordered is out of stock. You can sign up the notification email and order them after they are getting back to our store.
If you want to send something to someone as a gift then you can use their address as the shipping address for your order and you can leave a gift message on orders' notes as well. We will help you add your message on the receipt.
Unfortunately, we don't offer gift wrapping. But our package boxes are fancy and sustainable. You can send us the words that you want to tell gift receivers. We will help you print that on your invoices! Furthermore, we will hide the pricing!
If you no longer wish to subscribe to Whizz emails or texts, you can unsubscribe simply by one of two methods:
1: Clicking on the unsubscribe link in one of our emails.
2: Logging into your Whizz account and clicking 'Contact Preferences' from the list. This will open up your preferences.
You'll then need to untick the communication boxes and click 'Save preferences'. Please note, once you unsubscribe, it can take up to 7 days for the change to take effect.
If you've forgotten your password, it's really simple to get back into your account. Head over to our sign in page in the right hand corner of the screen. We've got a forgotten password link which you can click on and enter your email address. We'll then email you a link directly to your account email address to reset your password.
We’re happy to hear from anyone who has a general query about shopping with Whizz, however if you are contacting us about an order or an account then you do need to be the Whizz account holder. We also ask that you use the email address that you registered with us so we can verify your details.