Shipping & Delivery
1. What should I do if my order hasn't been delivered?
Answer: Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and you will find your tracking number under product fulfilled status. Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, please contact us via email: firstname.lastname@example.org; so we can help you further.
2. Can I deliver my orders to my work address?
Answer: We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as our delivery partner will deliver to the place not the person.
3. Can I have my parcel redirected to a different address?
Answer: For your security we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted our delivery partner will leave a card advising how to arrange a re-delivery or where you can pick up your parcel.
4. Can I track the delivery of my order?
Answer: If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
5. What happen if I am not in when my order arrives?
Answer: Someone needs to be in when your parcel is due to be delivered as we may need a signature. However, don’t worry if this isn't possible as our delivery partner usually tries to deliver more than once.
Alternatively they'll leave a card confirming that they've either left it with a neighbor, left it in a safe place, when they will try to re-deliver or give you details on how to collect it.
6. My order status is still 'order processing', when will it be shipped?
Answer: If the status of your order is showing as 'order processing', it means that we're busy getting your order together ready to be sent out.
During busy times, this status may show on your order for longer than normal. Your estimated delivery date is on your order confirmation email and includes the time it takes for us to package your order.
You'll receive another email when we send your order to you, which will include a tracking link if your order has been sent with one of our trackable delivery services. If your order hasn't arrived by the delivery date in your confirmation email, get in touch with our Customer Care team via email: email@example.com; so we can help you further.
7. What's your shipping policy?
Answer: We offer different types of shipping methods to customers.
Free Domestic Standard Shipping (4-7 Business Days) For All Orders
Premium Domestic Shipping (1-2 Business Days): $15
Rest Of World:
Free Standard Shipping (5-10 Business Days) For Orders Over $89
Standard Shipping (5-10 Business Days): $7.95
Premium Shipping (1-2 Business Days) : $35
* Due to COVID-19, delivery date might be delay (up to 15 days). Thanks for your understanding!*